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TROUBLESHOOTING GUIDE
No Picture (e.g., snowy or black screen)
• Turn the TV off and back on.
• Verify the input is correct on your TV. If you are
using coaxial cable, make sure your TV is tuned
to channel 3.
• Verify all cables are securely connected to the
back of the set-top box and the television.
• Check the power source to your TV and the set-
top box.
• Unplug the power source to the set-top box
for 30 seconds. Then, plug it back in and wait
about 5 minutes for the set-top box to reboot.
(Note: Allow 10–15 minutes for a DVR set-top box
to reboot.)
Some Channels Appear to be Missing
• Make sure you are viewing ALL channels (not
FAVORITES) by pressing the GUIDE button on the
remote.
• Check settings for Parental Controls or Channel
Blocking.
• Verify the channel is included in the program-
ming package you have subscribed to by call-
ing TDS at 1-866-44-TDSTV.
HD Channels Are Missing
• Refer to your TV Manual to ensure all cables are
connected properly.