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Troubleshooting: BlackBerry Mobile
Conferencing
I can't join a conference call
Try one of the following actions:
• If you are the conference call organizer, verify that the conference call information in the meeting invitation is correct. If
you are not the organizer, try contacting the organizer.
• If you are trying to join the conference call using the meeting reminder, try instead to join the call using the Calendar
application. Open the meeting invitation and click Join Now.
• If the Join Now option doesn't appear, join the conference call manually using the conference details in the Notes section.
• If the moderator access code or participant access code contains a pause (,), try increasing the amount of time that your
BlackBerry smartphone pauses before dialing an extension.
Related information
Set how long your smartphone waits before dialing an extension, 7
I join as a participant when I am the conference call moderator
Open the meeting invitation, click Edit Conference Details, and verify that the Moderator Access Code field isn't empty. If the
Moderator Access Code field is empty, try one of the following:
• Add the moderator access code to the audio conference profile.
• Add another audio conference profile to the meeting invitation that contains the same conference information and a
moderator access code.
The moderator access code is incorrect in the meeting invitation
If you create an audio conference profile using your BlackBerry smartphone and you don't add a moderator access code, your
smartphone uses the participant access code to join conference calls with the Join Now option. If you create an audio
conference profile using your computer's calendar application or a web-based calendar and you don't add a moderator access
code, your smartphone joins conference calls using the moderator access code from an existing audio conference profile that
has a matching participant code and at least one matching conference call bridge number. If there is no existing audio
conference profile with a matching participant code and at least one matching conference call bridge number, the participant
access code is used instead of a moderator access code.
To change the moderator access code, open the meeting invitation. Click Edit Conference Details and update the moderator
access code.
User Guide
Troubleshooting: BlackBerry Mobile Conferencing
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