RCA RC940 Telephone User Manual


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10
Troubleshooting
Most problems with the RC940 can be solved by correcting common
mistakes in installation.
Ifthestepsbelowdonotsolveyourdifficulty,removebothunitsfrom
theelectricaloutlets,removeallcordsandreinstallmakingsureto
followinstructionsonpages8-9.Ifyoustillexperiencedifficultywiththe
units,contactRCAcustomerserviceat1-800-409-5111.
Yoursituation(systemlocation,characteristicsofthehome/office)can,in
someinstances,affectperformanceandoccasionalinterferencemaybe
experienced.Somestatic,buzzingorhummingatcertainlocationswithin
theoperatingareaispossible.However,ifyouexperienceunusuallevels
ofnoise,followthetroubleshootingactionsbelow.
Problem Possible Solutions
Base and/or
extensionunit
indicator light not
illuminated
•Theunitmaynotbegettingpower.Makesuretheunit
is plugged directly into a functional A/C outlet—not
aswitchedoutlet,plugstrip,unitsurgesuppressor,
extensioncordorGFCI-protectedoutlet.Tryvarious
electricaloutlets.Ifproblempersists,contactcustomer
support at the number listed above.
•Theindicatorlightmayhavefailed.
Extensionunit’s
indicator light is
solid red
•Thebaseunitmaynotbeinstalledcorrectly.Installbase
unit.(RefertotheInstallationsection.)
•Extensionmightbetoofarfromthebaseunit.Relocate
eitherthebaseorextensionunittoanotherelectrical
outlet.Ifindicatorlightonextensionunitremainssolid
red,reprogramthelinkcodeonextensionunit(see
Programming Additional Extension Units).
Base unit’s
indicator light is
flashing orange
Baseunitisinprogrammode.Ifextensionunitsarealready
programmed,pressthePROGRAMbuttonontherightside
of the base unit. The indicator light should turn solid green.
Base unit’s
indicator light is
solid red
•Thephonecordmaynotbeconnectedproperlytothe
baseunit'sLINEjack.Checkthisconnection.
•Thebaseunit'sindicatorlightturnsredwhenthephone
connected to it has a non-cordless handset off hook. Make
sure the handset is properly hung up.
Nodialtone •Makesurethephonecordisproperlyconnectedtoboth
theextensionunitandtothedesireddevice.
•Makesurethephonecordisproperlyconnectedtoboth
thewallphonejackorVoIPdecoderunitandtobaseunit.
Makesurethiscordispluggedintothebaseunit'sLINE
jack.
•Oneofthephonecordsmightbefaulty.Tryanothercord.
•Checktheindicatorlightsonthebaseandextension
unit(s).Iftheyarered,orangeornotilluminated,trythe
possible solutions for these problems listed above.
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