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SA7—15
Ramsey Electronics project kits are packed with pride in the USA. If you believe we packed an incorrect part or omitted a part
clearly indicated in your assembly manual as supplied with the basic kit by Ramsey, please write or call us with information on the
part you need and proof of kit purchase
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.
4. BE accompanied by the proper repair fee. No repair will be undertaken until we have received the MINIMUM repair fee (1/2
hour labor) of $18.00, or authorization to charge it to your credit card account.
5. INCLUDE a description of the problem and legible return address. DO NOT send a separate letter; include all correspondence
with the unit. Please do not include your own hardware such as non-Ramsey cabinets, knobs, cables, external battery
packs and the like. Ramsey Electronics, Inc., reserves the right to refuse repair on ANY item in which we find excessive
problems or damage due to construction methods. To assist customers in such situations, Ramsey Electronics, Inc.,
reserves the right to solve their needs on a case-by-case basis.
The repair is $36.00 per hour, regardless of the cost of the kit. Please understand that our technicians are not volunteers and that
set-up, testing, diagnosis, repair and repacking and paperwork can take nearly an hour of paid employee time on even a simple
kit. Of course, if we find that a part was defective in manufacture, there will be no charge to repair your kit (But please realize that
our technicians know the difference between a defective part and parts burned out or damaged through improper use or
assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If you are not satisfied, you may return your unassembled kit
with all the parts and instructions and proof of purchase to the factory for a full refund. The return package should be packed
securely. Insurance is recommended. Please do not cause needless
delays, read all information carefully.