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Troubleshooting
ˆ
Troubleshooting
We do not expect you to have any problems with your phone, but if you do, these suggestions
might help.
Problem Suggestion
The phone does not work or
works poorly.
Be sure the base's phone line cord and AC adapter are correctly and
securely connected.
Be sure the battery pack in the handset is connected and charged.
Return the handset to the base for about 5 seconds to reset the secu-
rity access-protection code.
The display flashes slowly
when the handset is faceup on
the base.
Make sure the battery pack in the handset is properly connected.
The handset stops working or
works poorly during a call.
Move the handset closer to the base.
Lift the base's antenna to a fully vertical position.
Be sure the handset's battery pack is charged. (If the battery pack
power is too low, the handset cannot display
Low
Battery
.)
Low volume or unusual
sounds.
Someone has picked up another phone on the same line. Hang up the
other phone.
Dropout or mute. Keep the handset away from computers, remote control toys, wireless
microphones, alarm systems, intercoms, room monitors, fluorescent
lights, and electrical appliances. Move to another location or turn off
the source of interference.
Press
SELECT/CHANNEL
to change the channel.
Hang up and redial the number.
The phone cannot be operated
at a useful distance from the
base because the signal
becomes weak or noisy (hand-
set's range has decreased).
Lift the base's antenna to a vertical position.
Be sure neither the handset's nor base's antenna is touching a metal
surface.
Return the handset to the base and recharge the battery pack.
The handset battery pack does
not charge.
Check the charging contacts on the handset and base. If they are dirty,
clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack (see “Connecting, Charging, and Replacing
the Battery Pack” on Page 9).
The handset does not ring or
receive a page.
Move the handset closer to the base.
Lift the base's antenna to a vertical position.
Be sure the battery pack in the handset is connected and charged.
Move the base away from other electrical devices.
43-5521.fm Page 22 Monday, June 5, 2000 12:29 PM