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Troubleshooting
ˆ
Troubleshooting
We do not expect you to have any problems with your phone, but if you do, the following sug-
gestions might help.
Problem Suggestion
The phone does not work or works
poorly.
Be sure the base’s phone line cord and AC adapter are cor-
rectly and securely connected.
Be sure the handset’s battery pack is connected and charged.
Return the handset to the base for a few seconds to reset the
security access-protection code.
The handset stops working or works
poorly during a call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the handset’s battery pack is charged. (If the battery
power is too low,
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does not flash on the handset’s
display)
Low volume of unusual sounds. Someone has picked up another phone on the same phone
line. Hang up the other phone.
Severe noise interference. Keep the handset and base away from computers, remote
control toys, wireless microphones, alarm systems, intercoms,
room monitors, fluorescent lights, and electrical appliances.
Move to another location or turn off the source of the interfer-
ence.
Hang up and redial the number.
The phone cannot be operated at a use-
ful distance from the base because the
signal becomes weak or noisy (hand-
set’s range has decreased).
Lift the base’s antenna to a vertical position.
Be sure neither antenna is touching a metal surface.
Recharge the battery pack.
The handset battery pack does not
charge.
Check the charging contacts on the handset and base. If they
are dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly (see “Con-
necting, Charging, and Replacing the Battery Pack” on
Page 12).
Be sure the handset is properly seated on the base.
Replace the battery pack.