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Troubleshooting
39
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first.
Symptom Suggestion
The CHARGE/IN USE
LED won’t light when
the handset is placed
on the base unit.
• Make sure the AC adapter is plugged into the base unit
and wall outlet.
• Make sure the handset is properly seated on the base
unit.
• Make sure the charging contacts on the handset and
base unit are clean.
The audio sounds
weak and/or scratchy.
• Press CHANNEL during a call to help eliminate
background noise.
• Make sure that the base unit antenna is in a vertical
position.
•Move the handset and/or base unit to a different
location away from metal objects or appliances and try
again.
• Make sure that you are not too far from the base.
Can’t make or receive
calls.
• Check both ends of the base unit telephone line cord.
• Make sure the AC adapter is plugged into the base unit
and wall outlet.
• Disconnect the AC adapter for a few minutes, then
reconnect it.
• Change the digital security code (See page 11).
• Make sure line 1 or line 2 is pressed.
The handset doesn’t
ring or receive a page.
• The battery pack may be weak. Charge the handset on
the base unit for more than 15 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal
objects.
• Change the digital security code (See page 11).
Severe noise
interference.
•Keep the handset away from microwave ovens,
computers, remote control toys, wireless microphones,
alarm systems, intercoms, room monitors, fluorescent
lights, and electrical appliances.
•Move to another location or turn off the source of
interference.
The Caller ID/CIDCW
does not display.
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller
ID service is
• Make sure that the CIDCW option is set to “OO
OO
nn
nn
”.
43-3701.fm Page 39 Thursday, April 24, 2003 11:56 AM