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User’s Guide for the Polycom CX7000 System
8–16 Polycom, Inc.
Solving Audio and Video Problems
Roundtrip Time (ms) Total time for sending the data package and receiving a
response.
Packets Sent Number of packets sent by this system.
Packets Received Number of packets received by this system.
Total Packets Lost The sum of packets lost by this system. Packet loss
indicates congestion or other problems on the network.
% Packets Lost Total packet loss as a percentage of the total number of
packets transmitted by your system and those
transmitted by the far end.
Statistic Description
Symptom Corrective Action
General
The system won’t power on. Ensure that your power cable is connected
securely to a working power outlet.
Video
My camera is not listed in the
device selection list.
Ensure that your camera cable is connected
securely.
Restart the Polycom CX7000 system.
Others don't see my video. Ensure that your camera cable is connected
securely.
Restart the Polycom CX7000 system.
Audio
Others don't hear my audio. Ensure that your audio is not muted. If your audio
is muted, you see on the Lync toolbar.
Ensure that your microphone cable is connected
securely.
Far-site participants hear an
echo.
Reduce the volume on your system.
Place the microphone and speakers as far apart
as possible.