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Solving Problems
Viewing Call Diagnostics
You can view system statistics while you are in a call to help you troubleshoot
problems. You can also test whether the system can establish contact with a
far-site IP address.
To view system statistics:
1 During a call, move your mouse to the left side of the screen to display the
CX7000 system in-conference toolbar.
2 Click on the CX7000 system in-conference toolbar.
3 View the following information:
To test your connection to a far-site IP address:
1 During a call, move your mouse to the left side of the screen to display the
CX7000 system in-conference toolbar.
2 Click on the CX7000 system in-conference toolbar.
3 Click Start to ping the far-site system.
4 If the test succeeds, you see the following information:
Statistic Description
CPU Percent of system CPU in use.
Memory Percent of system memory in use.
Statistic Description
Address IP address of the system.
Buffer (bytes) Number of bytes of data in the package sent to the far
end. Typically, the package size is 32 bytes.