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Using the Admin Tabs
PN: 1725-36039-001_C.doc
21
Error Information
The Error info tab provides a utility to assist the Polycom customer
service team to troubleshoot handset errors. When directed by
customer service, this utility enables you to save any errors as a file,
which can then be sent to Polycom for handling.
Use the
Browse button to establish the path and enter the filename.
Future saves will point to this same location as the default, so that the
same file may be overwritten if desired. A drop-down list box
displays the most recently used filenames.
The
File time window displays the modification timestamp of the file
in the
Save error info as file window.
Power off handset and place it in the Dual Charger.
Click the
Get file button to save the file. The file will be copied from
the handset to the location.
The
Read/Write indicators will reflect the action as it occurs.
A progress indicator above the prompt line displays the file transfer
progress.