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Picture freezes and the front panel and
remote control buttons stop working.
• Press (stop), then start playback again ( (play)).
• Press the front panel STANDBY/ON button to switch the power off, then switch back on and
restart playback. If the power fails to switch off, press and hold STANDBY/ON for 20 seconds
until the power switches off. Then switch on again by pressing STANDBY/ON.
• Unplug from the wall socket, then plug back in and switch on again by pressing
STANDBY/ON to
switch the player on.
No picture/No colour. • Incorrect video connections: Check that connections are correct and that plugs are inserted fully.
Also check the video cable for damage.
• TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected
equipment.
• Depending on your display, some of the settings may result in the picture disappearing. In this case,
press OUTPUT RESOLUTION repeatedly until the picture re-appears (see Changing the output video
resolution on page 12).
• Some BD-ROM discs output video only over HDMI.
The video output is set to 720p/1080i/
1080p, but the actual output is 576i/480i or
576p/480p.
• For copy-protection purposes, DVD-Video and some BD-ROM discs output 576i/480i or 576p/480p
over the component output.
Screen is stretched or aspect does not
change.
•The TV Aspect Ratio or 4:3 Video Out setting in the Initial Setup menu is incorrect. See
TV Aspect Ratio and 4:3 Video Out on page 39 for how to set these correctly for your TV/monitor.
• When output video resolution is set to 720p, 1080i or 1080p, video is output in 16:9 Widescreen
format even if TV Aspect Ratio is set to 4:3 (Standard).
Picture disturbance during playback or
dark image.
• This player is compatible with Macrovision System copy guard. Some discs include a copy
prevention signal, and when this type of disc is played back, stripes etc., may appear on some
sections of the picture depending on the TV. This is not a malfunction.
• Due to the player’s copy protection circuits, connection of this device through a VCR or an AV
selector may cause picture problems. This is not a malfunction.
No audio, or audio is distorted. • No audio is output during slow motion playback or when scanning contents.
• Check your amplifier/receiver’s settings (volume, input function, speaker settings, etc.).
• Check that the disc is free from dust and dirt, and that it is not damaged (Taking care of your player
and discs on page 44).
• Check that all interconnects are firmly inserted.
• Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the
cable for damage.
• Make sure the player’s output is not connected to the amplifier’s phono (turntable) inputs.
•Check the Audio Output Mode on page 41. If this is set to 5.1 Channel, output from the AUDIO
OUT (2ch) jacks will be incorrect.
•Check the Speaker Setup on page 43.
• For copy-protection purposes, some BD-ROM discs only output audio over optical/coaxial and
HDMI.
• When Audio CDs containing text files or such data are played back, sound is muted.
The analog audio is OK, but there appears
to be no optical/coaxial digital audio
signal.
• Check that the Dolby Digital Out and
DTS Out settings (page 40) are suitable for your amplifier/
receiver — check the instruction manual that came with your amplifier/receiver (also check that the
output settings on your amplifier/receiver are correct).
Cannot play multi-channel audio. • Check the audio options available from the disc menu.
• Multi-channel 192 kHz audio is output in 2 channels.
• Check that the Dolby Digital Out and DTS Out settings (page 40) are suitable for your amplifier/
receiver — check the instruction manual that came with your amplifier/receiver.
• If you connected this player to your amplifier/receiver using the 5.1 channel analog outputs, make
sure the Audio Output Mode (page 41) and Speaker Setup (page 43) are set correctly.
• If you connected this player to your amplifier/receiver using HDMI, or the optical/coaxial digital
outputs, make sure that the output settings on your amplifier/receiver are correct (refer to the
instruction manual that came with your amplifier/receiver).
• To use the 7.1ch setting for Dolby Digital Out, set
Dolby Digital PCM (page 40).
Noise is output when DTS audio is played. • If this unit is connected to a non-DTS compatible amplifier or decoder using a digital audio cable,
set DTS Out to DTS PCM (page 40). If you do not do this, noise will be output when you play a
DTS disc.
Cannot output 96 kHz or 192 kHz digital
audio from optical/coaxial digital output.
• The player does not output digital audio from the optical/coaxial jacks at this sampling rate. The
digital output is automatically downsampled.
Problem Remedy