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47
Answering system (KX-TG6561)
Caller information is
slow to display.
L Depending on your service provider/telephone
company, the unit may display the caller’s information
at the 2nd ring or later.
L Move closer to the base unit.
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID
changes the time. Set the time adjustment to
“Manual” (off) (page 24).
The name stored in the
phonebook is not fully
displayed while an
outside call is being
received.
L Edit the phonebook entry name to fit in 1 line of text
(page 19).
Problem Cause/solution
The unit does not
record new messages.
L The answering system is turned off. Turn it on (page
32).
L The message memory is full. Erase unwanted
messages (page 34).
L The recording time is set to “Greeting Only”.
Change the setting (page 37).
L If your own greeting message is not recorded properly,
callers are unable to leave a message. Record your
own greeting message again (page 33).
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 36).
My own greeting
message cannot be
properly heard.
L Record your own greeting message again (page 33).
I cannot operate the
answering system.
L Someone is using the unit. Wait for the other user to
finish.
L A caller is leaving a message. Wait for the caller to
finish.
L The handset is too far from the base unit. Move closer.
Problem Cause/solution
TG6551-6561BX(e).book Page 47 Friday, July 23, 2010 10:06 AM