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Troubleshooting
50
You cannot program any
function items.
• Programming is not possible while the
handset is being used.
• Do not pause for over 60 seconds while
programming.
• Walk closer to the base unit.
While programming or
searching, the handset starts
to ring and the program/
search stops.
• A call is coming in. To answer the call, press
[C] or [s]. Start again from the beginning
after hanging up.
You cannot redial. • If the last number dialed was more than 48
digits long, the number will not be redialed
correctly.
You cannot make long
distance calls.
• Please make sure that you have long
distance service.
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Call Display service.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Call
Display.
• Telephone line noise may be affecting Call
Display.
• The caller requested not to send his/her
caller information (p. 23).
• If a (separate) Call Display box is connected
between the base unit and the telephone wall
jack, disconnect the Call Display box or plug
the unit directly into the wall jack.
• If the unit is connected to a telephone line
with DSL service, the unit may not display
caller’s name and/or phone number properly.
We recommend the addition of a noise filter
(contact your DSL service provider) to the
telephone line between the base unit and the
telephone line jack.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
Problem Cause & Remedy
TG5050CE.fm.fm Page 50 Thursday, June 24, 2004 3:55 PM