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Troubleshooting
Useful Information
You cannot make long
distance calls.
• Please make sure that you have long
distance service.
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to a Call Display
service.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Call
Display.
• Telephone line noise may be affecting Call
Display.
• The caller requested not to send his/her
caller information (p. 26).
• If a call is being transferred to you, the caller
information will not be displayed.
• If a (separate) Call Display box is connected
between the base unit and the telephone wall
jack, disconnect the Call Display box or plug
the unit directly into the wall jack.
The handset and/or base unit
does not announce the
displayed caller’s name.
• The handset and/or base unit ringer volumes
are turned off. Set to high, medium, or low
(p. 16, 17).
• The Talking Call Display feature is turned off
(p. 27, 28). Turn it on.
The handset and/or base unit
does not announce the
displayed caller’s name
properly.
• Name pronunciation may vary.
• The handset and/or base unit will announce
each letter of abbreviations, such as “Co.”
and “Inc.”.
• Call Display service supports names of up to
15 letters. If the caller’s name has more than
15 letters, the name will not be announced
correctly.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
“Recharge battery” is
displayed, “7” flashes, or
the handset beeps
intermittently.
• Fully charge the battery (p. 9).
“Charge for 6h” and “8”
are displayed and the handset
does not work.
• The battery has been discharged. Fully
charge the battery (p. 9).
• Check battery installation (p. 9).
Problem Cause & Remedy
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