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User Manual 3
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1.9 Utilising the Call Centre (Page 141)
This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
ACD Report Server
(KX-NCV200)
<Report Sample: Incoming Calls>
Jack
5
Nick
5
John
7
This application allows you to use your computer
to access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
Computer
(Client)
Computer
(Client)
Computer
(PA Server)
Phone Assistant (PA)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing
Customers
ICD Group
Call Centre