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Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should
unplug it from the telephone outlet and connect a known working telephone in its place.
If the known working telephone still has problems, then please contact the customer
service department of your telephone company.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your telephone company may charge you
if they attend a service call that is not due to an apparatus supplied by them.
Turn the power OFF then ON (Cordless Handset)/Disconnect then connect the AC
adaptor (Base Unit).
Problem Possible cause Solution Page
The unit does not work. • Batteries not installed
properly.
• AC adaptor of base unit
not connected properly.
• Re-install batteries
properly.
• Disconnect and then
connect AC adaptor.
p. 15
Display is blank.
• Cordless handset not
turned on.
• Turn on power. p. 18
Cordless handset will not
turn on.
• Batteries not inserted.
• Batteries not charged.
• Insert the 2 rechargeable
batteries supplied.
• Place cordless handset
on charger and connect
AC adaptor to charger
and AC outlet (full charge
period 7 hrs).
p. 15
Battery charge icon not
counting up.
• Dirty charge contacts.
• Charger not powered up.
• Clean charge/battery
contacts and retry
charge.
• Connect AC adaptor to
charger and AC outlet.
p. 16
p. 15
icon flashes.
• Cordless handset not
registered to base unit.
• Cordless handset out of
range of base unit.
• No power into base unit.
• Register cordless
handset to base unit.
• Move cordless handset
closer to base unit.
• Connect AC adaptor to
base unit and AC outlet.
p. 77
p. 15
Cordless handset busy
tone heard when is
pressed.
• Cordless handset out of
range of base unit.
• Another unit in use.
• Move cordless handset
closer to base unit.
• Wait for the other user to
complete call.
No dial tone.
• Telephone line not
connected.
• Insert telephone line cord
to network.
• Turn power OFF then
ON.
p. 15
p. 18