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For product assistance, visit www.globarange.com
For A assistance, visit www.joip.com
A service features
Answering system (BB-GT1540)
Problem Cause/solution
I cannot import phonebook
data or ringtone data to the
handset.
L While the base unit is downloading data
excluding the base unit software, you cannot
import phonebook data or ringtone data to the
handset. Wait until the STATUS indicator
stops flashing and lights in steady green.
I cannot view the A text
message.
L Someone is viewing a A text message from
another handset.
L While the base unit is downloading data
excluding the base unit software, you cannot
view the A text message. Wait until the
STATUS indicator stops flashing and lights in
steady green.
Problem Cause/solution
I cannot listen to messages
from a remote location.
L A touch tone phone is required for remote
operation.
L Enter the remote code correctly and press
each key firmly (page 64).
L The answering system is off. Turn it on (page
63).
The unit does not record new
messages.
L The answering system is not turned on for the
line you wish to record messages from. Select
the desired line or both lines by pressing
{IP/TEL} on the base unit repeatedly, then
turn the answering system on (page 58, 63).
L The message memory is full. Erase
unnecessary messages (page 60, 61).
L The answering system is activated for both
lines, and the 1st caller is leaving a voice
message. The 2nd caller cannot leave a
message, but the caller information will be
stored (page 45).
L If you subscribe to the Voice Mail service,
messages are recorded by the landline
service provider/A not your telephone
(page 64).
I cannot operate the answering
system.
L Someone is operating the answering system.
L If someone is talking on a conference call, you
may not be able to operate the answering
system. Try again later.
GT15xxC.book Page 89 Tuesday, July 24, 2007 7:17 PM