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Warranty and Other Product Information Page 17
SUCH THIRD PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE
REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF
SUCH SOFTWARE OR THE ACCOMPANYING DOCUMENTATION RELATING TO
SUCH SOFTWARE.
YEAR 2000 WARRANTY
: In addition to the Hardware Warranty and Software
Warranty stated above, Palm, Inc. warrants that the following date-data sensitive Palm,
Inc. products, namely the PalmPilot™ Personal Edition, PalmPilot Professional Edition,
Palm III™ series, Palm V™ series, and Palm VII™ series handhelds, as well as all other
Palm, Inc. products based on the Palm, Inc. platform software as of July 1, 1998 and later,
including the companion desktop software for Microsoft® Windows® and MAC OS™
platforms, will continue performing properly with regard to such date-data on and after
January 1, 2000, provided that all other products used by Customer in connection or
combination with the Palm, Inc. product, including hardware, software, and firmware,
accurately exchange date-data with the Palm, Inc. product. Palm, Inc. makes no
certification regarding the Year 2000 status of any other Palm, Inc. products.
Any Palm, Inc. platform application supplied by Palm, Inc. that makes correct use of
Palm, Inc. platform date and time functions will not have a problem transitioning to the
year 2000. The date and time utilities for the Palm, Inc. platform use 32 bits to store
seconds, starting at January 1, 1904. This approach allows the correct representation of
dates through February 5, 2040. The Date Book software currently displays dates
through December 31, 2031. Provided the product is still being sold by Palm, Inc., Palm,
Inc. will make software enhancements to remove these limitations well in advance of
these dates.
If it appears that any Palm, Inc. product does not perform properly with regard to such
date-data on and after January 1, 2000, and Customer notifies Palm, Inc. before the later
of April 1, 2000, or ninety (90) days after original purchase of the product from Palm,
Inc. or its authorized reseller, Palm, Inc. shall, at its option and expense, provide a
software update which would effect the proper performance of the product, repair the
product, deliver to Customer an equivalent product to replace the product, or, if none
of the foregoing is feasible, refund to Customer the purchase price paid for the product.
Any software update or replaced or repaired Palm, Inc. product will carry a Year 2000
Limited Warranty for ninety (90) days after purchase or until April 1, 2000, whichever
is later.
Customers using date and time utilities other than those supplied by Palm, Inc. should
check with the developer to determine if the software will correctly handle all of the
subtle issues of date and time conversion.
OBTAINING WARRANTY SERVICE:
Customer must contact a Palm, Inc. Technical
Support or Customer Service center within the applicable warranty period to obtain
warranty service authorization. Dated proof of original purchase from Palm, Inc. or its
authorized reseller will be required. Palm, Inc. is not responsible for Customer products
or parts received without a warranty service authorization. In the United States, Palm,
Inc. may ship a replacement product or part prior to receiving the original product or
part (“advance exchange”). If advance exchange is not available, then the repaired
product or part will be shipped as soon as reasonably possible, which will be no later
than thirty (30) days after Palm, Inc. receives the original product or part. Repaired or
replacement products will be shipped to Customer at Palm, Inc.’s expense. The repair
and replacement process for products or parts in locations outside of the United States
will vary depending on Customer’s location.