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ABOUT YOUR PHONE
M5000 User guide.doc Page 17 of 20
12 Appendix
Troubleshooting
Problem Possible cause(s) Solution(s)
No dial tone
1. The base unit is not properly connected
to electricity or to the telephone sockets.
2. Too far from the base unit.
3. Battery is charge low.
4. Incorrect battery polarity.
1. Check CONNECTION to power & telephone line.
2. Move handset CLOSER to base unit
3. CHARGE battery
4. RE-INSERT batteries check + & -
Antenna symbol
is flashing.
1. The handset is not registered. If the
handset is unregistered, it displays
UNREGISTERED.
2. The handset is out of range.
1. REGISTER the handset
2. Move CLOSER to the base unit
No beep when
handset is
placed on base
unit or charger
1. The handset is not placed properly on
the base unit or charger.
2. Charging contacts are dirty.
3. The handset tone is turned off.
4. The handset’s power is turned off.
1. Lift handset off the base unit and carefully
REPOSITION correctly.
2. CLEAN charging contacts with a clean and dry
cloth.
3. Turn ON the handset tone from the Sounds Menu.
4. CHECK batteries
Battery icon
remains empty
but handset
charged for 24
hours.
1. Handset battery is defective or faulty.
2. Handset is not placed properly on the
base unit or charger.
3. Battery installed incorrectly.
1. REPLACE with new AAA rechargeable NiMH
batteries.
2. CHECK to make sure the battery icon is scrolling
3. RE-INSERT batteries check + & -
No symbol on
the display.
1. Battery is uncharged.
2. The product is not properly connected.
1. CHARGE battery.
2. Make sure your product is properly PLUGGED-IN.
Bad audio
quality (crackles,
echo, etc.)
1. Interference from nearby electrical
appliance.
2. Base unit is installed in a room with thick
walls.
3. The handset is too far from the base
unit.
1. Try plugging the base unit to a DIFFERENT location
away from the appliance.
2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.
3. Move CLOSER to the base unit.
Caller ID does
not work
1. Service not activated. 2. Check your SUBSCRIPTION with the SERVICE
provider.
Phone does not
ring when a call
comes in.
1. The ringer is off.
2. Too many phones are sharing the same
phone line.
3. Base unit not plugged in
1. Turn ON the ringer.
2. REMOVE some of the phones from the phone
line.
3. Check base unit CONNECTIONS.
Key pad does
not work
Key pad may be locked UNLOCK keypad
No dial tone on
handset/base
1. Chip in handset has frozen.
2. Chip in base unit has frozen.
1. Use base unit for calls or RESET as shown below
2. RESET phone by disconnecting main power &
remove batteries. Reconnect after 1 minute.
Busy tone + in-
use light on
1. Other handset may be still-on
2. Check power to base
1. Check ALL handsets & END calls.
2. Check CONNECTIONS to wall & base
Can’t transfer a
call
1. Handset busy
2. Handset out of range
3. Wrong handset number
1. Check ALL handsets & END calls
2. Move handset CLOSER to base unit
3. Check HANDSET NUMBER
Answering
machine won’t
record
1. Message overload
2. Machine not switched on
3. OGM2 selected
1. DELETE old messages to allow new recordings
2. SWITCH-ON answering machine
3. Can only record with OGM1, CHANGE to OGM1.
Remote
operation
doesn’t work
1. Incorrect security code
2. Some cordless & mobiles do not
generate continuous tones
3. Too long between key pressures, call
cut.
1. CHECK security code or RESET code
2. Need to use a TONE-DIALLING phone
3. RE-KEY strokes within 10 seconds maximum
ABOUT YOUR PHONE
M5000 User guide.doc Page 18 of 20
Product specifications
Phone - Oricom M5000 Specification
Frequency range 1.88 – 1.9 GHz (bandwidth = 20MHz)
Channel bandwidth 1.728 MH
Operating range** Up to 300m outdoors, up to 50m indoors
Standby time Up to 80 hours
Talk time Typically 6 hours with speaker OFF/ 1 hour with speaker
ON.
Temperate range Operating 0 to 40 ˚C
Storage -20 to 60 ˚C
Compatibility Only GAP compatible DECT phones
Multiple handset capability Up to 5 handsets per base
Multiple bases Up to 4 bases per handset
Ringer melodies 5 music & 4 monotone
** Line of sight under optimum conditions
Included Accessories
Battery charge time 14 hours
Rechargeable Batteries AAA Ni-MH 1.2V 600mAH
Mains Power supply for Base unit Input: 230 Vac 50 Hz 60mA, Output: 9 Vdc 500 mA
Mains Power supply for Charger Input: 230 Vac 50 Hz , Output: 6 Vdc 150 mA
Answering Machine
Memory Up to 50 phone numbers (Up to 25 digits per number)
Redial memory Max 3 phone numbers
Recording time 11 minutes or max 55 messages