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17AppENDIx
Problem Possible cause(s) Solution(s)
No symbol on the
display.
1. Battery is empty.
2. The product is not properly connected.
1. CHARGE battery.
2. Make sure your product is properly PLUGGED-IN.
Bad audio quality
(crackles,echo, etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick
walls.
3. The handset is too far from the base unit.
4. If you have Broadband/ADSL you need a in
line filter (not supplied).
1. Try a different connection point, one that is away from
other electrical appliances.
2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL filter is installed on all phone
sockets between wall plate and your phone.
Caller ID does not work. Service not activated. Check your SUBSCRIPTION with the SERVICE provider.
Phone does not ring
when a call comes in.
1. The ringer is off.
2. Too many phones are sharing the same
phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does not work. Keypad may be locked. UNLOCK the keypad.
Busy tone + in use light
on.
1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Can’t transfer a call. 1. Handset is busy.
2. Handset is out of range.
3. Wrong handset number.
1. Check ALL handsets and END all calls.
2. Move handset CLOSER to base unit.
3. Check HANDSET NUMBER.
Handset registration
fails continuously.
The base memory may be full. Delete un-used handset and try again.