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4 Call Center Supervisor Guide
P0606200 03
Using Feature Codes
Call Center agents and supervisors use Feature Codes to access Call Center features. The default Feature
Codes are shown below. Your Call Center Administrator can program Custom Feature Codes that you use
instead. If you use Custom Feature Codes, you can record them in the space provided below. Tell the
agents what the Custom Feature Codes are.
*Ask your administrator whether this feature is available on your system.
You can program these Call Center Feature Codes to memory buttons:
• Log on/Log off ≤·‚›
• Monitor calls ≤·‚fi
• Supervisor help ≤·‚fl
• Activity Codes ≤·‚‡
• Display calls waiting in a skillset ≤·‚·
• Take some Not Ready time ≤·‚°
For how to program a Feature Code to a memory button refer to “Programming a memory button” on page
11.
Feature Default Feature Code Custom Feature Code
Open mailbox
≤·°⁄ ≤· ___ ___
Log on/Log off
≤·‚› ≤· ___ ___
Monitor agent calls
≤·‚fi ≤· ___ ___
Supervisor help *
≤·‚fl ≤· ___ ___
Activity Codes *
≤·‚‡ ≤· ___ ___
Not Ready
≤·‚° ≤· ___ ___
Display Waiting Calls
≤·‚· ≤· ___ ___
Note: While you are using a feature, if you press the Feature ≤ button your present feature
session ends. Do not press
≤ unless you want to end your current feature session.