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14 Call Center Supervisor Guide
P0606200 03
An example of retrieving an escalated request
You can program the Supervisor Help feature (≤·‚fl) to a memory button of your telephone, and
press the programmed memory ≤·‚fl button to use Supervisor Help. For how to program a
memory button see
“Programming a memory button” on page 11.
For a missed request, the prompt “aa asked help” appears”.
After a missed request is viewed by a supervisor, it is not shown to any other supervisor.
1 Launch the Supervisor Help feature by pressing ≤·‚flor the
F906 memory button on your telephone.
2 The display shows the ID and name of the agent requesting help.
Press YES to accept the help request
or
press INFO to see more information about the request
or
press NO to deny the request. This escalates the request, and the display
shows the next help request, if there is one.
3 When the help session is complete, press ® to end the session.
Help aa?
INFO YES NO