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Some of these features may be programmed onto the menu. Refer to Accessing the menu
features for directions about how to use features programmed on the menu. Note that you can also
manually activate menu features with the codes given below.
You use the following feature codes by selecting the Feature menu item, then by entering the feature
code. Refer to Accessing Business Communication Manager feature codes.
Login and receive calls as an Call Center agent if the Call Center feature is active
on your system.
Temporarily stop receiving calls from the Call Center system.
Cancel
Send your calls to another telephone in your system.
To put a conference on hold: Press . The other two callers can still talk to
each other. If you were the one who initiated the conference, the link drops.
Press to return to the conference. If off-hook is programmed on the
FCT menu, you can also choose Off-hook to return to the conference.
Cancel
To put a conference on hold: Press . The other two callers can still talk to
each other. If you were the one who initiated the conference, the link drops.
Press to return to the conference. If off-hook is programmed on the
FCT menu, you can also choose Off-hook to return to the conference.
Display the directory number of the handset.
Cancel
When you are not on a call, prevent all incoming calls, except priority calls, from
ringing at your telephone. When you are on a call, block an incoming priority call.
Telephone features
FCT
Call Center
Agent Login
9
WXY
0
QZ
4
GHI
Call Center
Agent
Make Busy
9
WXY
0
QZ
8
TUV
Call Forward
4
GHI
#
>
4
GHI
C
all Park
7
PRS
4
GHI
HOLD
HOLD
<
SND
SND
FCT
C
onferenc
e
1
#
>
1
HOLD
HOLD
<
SND
SND
FCT
DN query
<
0
QZ
Do Not
Disturb
8
TUV
5
JKL
#
>
8
TUV
5
JKL