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Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.
Locked from Login Three failed attempts
to enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or
notify system
administrator to clear
lock.
Logged out Home TN in use by
Virtual Office.
Log in to another TN
using Virtual Office.
Permission Denied
(1)
Remote telephone
has no Station
Control Password.
Notify system
administrator.
Permission Denied
(3)
Incorrect User ID
entered.
Enter correct User ID.
Remote telephone
has no Station
Control Password.
Notify system
administrator.
Permission Denied
(4)
Incorrect User ID
entered.
Enter correct User ID.
Attempt to log in to a
remote IP Phone
2002 or IP Phone
2004 (some
restrictions apply).
Go to an IP Audio
Conference Phone
2033, IP Phone 2002,
or IP Phone 2004
and try to log in
again, or consult your
system administrator.
Table 4: Troubleshoot Virtual Office (Part 2 of 3)
Displayed Message Probable Cause Action