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Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen.
Table 4 lists error messages and actions to correct the causes.
2. Press the Navigation keys to scroll and
highlight Virtual Office Logout.
3. Press the Select key.
Table 4: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Action
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote
telephone to become
idle and try again.
ACD IP Phone is
logged in.
Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Make-Set-Busy is
inactive on ACD IP
Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.