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Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
34
BT Diverse Helpline – 08457 908 070
General information
Within the 12-month guarantee period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 33, or contact the
BT Diverse Helpline on 08457 908070
for assistance.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside the 12-month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on 08457 908070 and
ask for details of our recommended
repair agents.
BT Accessories and
Replacement Items
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522, or visit:
Guarantee
Your BT Diverse 5100 Additional
Handset and Charger is guaranteed
for a period of 12 months from the
date of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the BT Diverse 5100
Handset and Charger, or any component
thereof, (other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point
of purchase.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
GENERAL INFORMATION