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1-2 INTRODUCTION
3.0 Replacement Parts Ordering
3.1 Basic Ordering Information
When ordering replacement parts or equipment information, the complete identification number
should be included. This applied to all components, kits, and chassis. If the component part number is
not known, the order should include the number of the chassis or kit of which it is a part, a sufficient
description of the desired component to identify it.
3.2 Motorola Online
Motorola online users can access our on-line catalog at:
HTTPS://WWW.MOTOROLA.COM/BUSINESSONLINE
To register for online access, please call 800-814-0601 (for U.S. and Canada Service Centers only).
3.3 Mail Orders
Send written orders to the following addresses:
3.4 Telephone Orders
Radio Products and Services Division (RPSD)
(United States and Canada)
7:00 AM to 7:00 PM (Central Standard Time)
Monday through Friday (Chicago, U.S.A.)
1-800-422-4210
847-538-8023 (International Orders
U.S. Federal Government Markets Division (USFGMD)
1-800-826-1913 Federal Government Parts - Credit Card Only
8:30 AM to 5:00 PM (Eastern Standard Time)
3.5 Fax Orders
Radio Products and Services Division (RPSD)
(United States and Canada)
1-800-622-6210
847-576-3023 (International)
USFGMD
(Federal Government Orders)
1-800-526-8641 (For Parts and Equipment Purchased Orders)
Replacement Parts/Test
Equipment/Manuals/Crystal
Service Items:
Federal Government Orders: International Orders:
Motorola, Inc.
Radio Products and Services Division
Attention: Order Processing
2200 Galvin Dr.
Elgin, IL 60123
U.S.A.
Motorola, Inc.
U.S. Federal Government
Markets Division
Attention: Order Processing
7230 Parkway Drive
Landover, MD21076
U.S.A.
Motorola, Inc.
Radio Products and Services
Division
Attention: Order Processing
2200 Galvin Dr.
Elgin, IL 60123
U.S.A.