Filter
Top Products
22
About the Shift Key
If you’re responsible for more agents than there are AGENT STATUS keys on
your telephone, you can use the SHIFT key to access the other agents. The
SHIFT key allows you to access more than one agent from a single AGENT
STATUS key.
The status indicator beside the SHIFT key turns on when the shift function is
activated.
An example:
If you’re supervising nine agents, but only have four AGENT STATUS keys
programmed on your telephone, you can press the SHIFT key to access the
other five groups.
1. Press the SHIFT key once.
Keys 1, 2, 3 and 4 now represent agents 5, 6, 7 and 8.
2. Press the SHIFT key again.
Key 1 now represents agent 9. Keys 2, 3, and 4 are meaningless.
3. Press the SHIFT key once more.
Keys 1, 2, 3 and 4 once again represent agents 1, 2, 3 and 4.
Table 2 further illustrates this example:
Table 2: SHIFT Key Operation for Agent Status
Key Number
With No Shift After 1st Shift After 2nd Shift After 3rdShift
1 Agent 1 Agent 5 Agent 9 Agent 1
2 Agent 2 Agent 6 none Agent 2
3 Agent 3 Agent 7 none Agent 3
4 Agent 4 Agent 8 none Agent 4