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Displaying an Agent’s Status
The AGENT STATUS key allows you to display an agent’s current status. To
display information about an Agent's status:
1. Press an AGENT STATUS key.
The agent’s status appears in the display. An agent can be in any one of
the following states:
LOG OUT - agent is logged out
WAITING - agent is waiting for an ACD call
ACD CALL - agent is on an ACD call.
ACD WORK - agent is completing work from an ACD call (work timer)
NON ACD - agent is on a non-ACD call
ACD HOLD - agent has an ACD call on hold
MAKE BUSY - agent’s telephone is in make busy state
2. Press NAME to display the agent’s identification number and name.
3. Press FWD or BACK to display the status of other agents in your
group.
4. Press SUPERKEY to exit.