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Q: Can the IP-based system phone be connected to the system through a
dial up internet connection?
A: No. The IP-based system phone must be connected to a high speed Internet
connection such as cable or DSL.
Q: Is it possible to make outside calls with the IP-based system phone or
just intercom calls to other extensions on the system?
A: Yes, the IP-based system phone is a full featured extension and can make both
intercom and outside calls as well as receive inbound calls directed to the
remote extension depending upon how the specific extension is programmed.
Q. Are there any restrictions on where the 5110 Softphone can be used?
A. No. The 5110 Softphone can be used whenever or wherever a user is
connected to the Internet. This could be anywhere in the world providing you
have Broadband access.
Q: Does the IP phone require an external Power Over Ethernet Switch?
A: No, the IP phone can operate using either an external POE switch or a
power supply (Brick).
Q: Can the system accommodate 6- 5120 IP Phones, 6- 5110 Softphones,
and 6- Click To Dial applications?
A: Yes, you have a total of 12 IP endpoints that can be used on the system. The
Click to Dial application shares the same endpoint space as the Softphones.
When you purchase a Unified Communications Pack (4,8,or 12 user), you
receive both the Softphones and Click To Dial applications. Therefore if you
purchased a 4 user Unified Communications Pack, you would receive (4)
Softphones and (4) Click To Dial Applications. The system would then still
have the space to accommodate (8) IP phones.
Q: Does the 5110 Softphone require an external headset?
A: While the 5110 Softphone does not absoluteasly require a headset (if you had
two-way speakers on your PC it would work), Mitel highly recommends you
use a headset in conjunction with your 5110 Softphone. The Plantronics
CS50-USB headset is a very good wireless option. There are dozens of
headsets, both wired and wireless that Mitel CommSource
®
division
can provide.
Q: I have a POP3 email account, will the Unified Messaging feature,
forward voice mails to those accounts?
A: *In most cases, the answer is yes. The Unified Messaging feature will only
have direct server synchronization with a local MS Exchange server - meaning
when you delete your email that has the voice mail, it will delete it from your
phone voice mail and turn off your message waiting light. However, if you
have a POP3 account the UM feature will do an SMTP forward to the email
account. With a POP3 account you will need to delete the voice mail from
both your email inbox and your phone voice mail.
* Some restrictions apply. You must have POP3 credentials. For example, if you have a Yahoo email address,
you must have a Yahoo Email Plus account.
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