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Q: Can a phone be forwarded to an outside line or pager?
A: A phone can be forwarded to an outside line but not to a pager.
Q: What colors are the LED’s on the 4110 Telephone and
4120 Telephones?
A: The LED’s can be green or red. A green light will light to indicate the user’s call
is in progress or on hold. The red LED’s indicate other user’s phones in use.
Q: Does the Mitel 3000 Communications System support Caller ID?
A: Yes. The Mitel 3000 supports Caller ID on all system phones and associates
both names and numbers provided by the network as well as those names
and numbers stored in the system directories. It will also provide Caller ID to
single-line telephones that support Caller ID.
Q: Can the voice mail be accessed from outside the system?
A: Yes. The voice mail can be accessed remotely and uses PIN (personal
identification number) security.
Q: Does the voice mail offer remote message notification?
A: Yes. The Mitel 3000 does offer remote message notification.
Q: Does the Mitel 3000 Communications System have least
call routing (LCR)?
A: Yes. This feature can be set up to have users’ calls routed over specific lines or
over a specific telephone carrier. There is also an option to automatically route
calls over different lines at different times of the day for optimum call rates.
Q: Can a call be returned from within voice mail?
A: Yes. There is an option to return a call to the sender of a voice mail once you
have listened to the message; however this feature is not available when
accessing voice mail from an external line.
Q: Can calls be forwarded to groups?
A: Yes. Calls can be forwarded to groups, to other extensions and to
external numbers.
Q: After leaving a voice mail can the caller reach another extension or is
the call disconnected?
A: No. After leaving a voice mail the call is disconnected.
Q: Can a call be redirected?
A: Yes. A call can be redirected to another internal extension or to voice mail.
Calls can not be redirected to external lines.
Q: What is day / night / weekend service?
A: This service allows you to change the extensions which ring on incoming calls,
change the Class of Service at each extension, and change the auto attendant
greeting heard by callers (if voice mail is installed) at pre-programmed times
—usually at close / beginning of business, lunch times, and on weekends.
These changes can be programmed to be invoked manually or automatically.
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