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If you have a problem which you believe requires service,
please call first and speak with a service technician at
816-241-8500. Many problems can be remedied over the phone
without returning the unit for service.
TROUBLESHOOTING GUIDE
PROBLEM SOLUTION
No Power - Check battery installation and/or replace batteries
Cannot Receive
Messages
- Confirm the radios have the same channel settings.
- Make sure that you are within range of the other
transceivers.
- Buildings and other structures may interfere with
your communication.
Radio is not responding
to button presses
- Make sure key lock is not on (See Keypad Lock).
- Radio might need to be reset. Turn radio off then
on.
Display is dim - Recharge or replace batteries.
Charger not functioning
- Contacts on the bottom of the radio may require
cleaning.
- Ensure the outlet where the charger is plugged in is
functioning properly.
- Check that the battery pack is installed in the radio
properly.
USE AND CARE
1. Use a soft damp cloth to clean the radio
2. Do not use alcohol or cleaning solutions to clean the radio.
3. Do not immerse the radio in water.
4. Dry the radio with a dry lint-free cloth should it get wet.
5. Turn off the radio and remove the batteries during long-term
storage.