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7. Why can’t the mobile phone find the Headset?
If the Headset is not in pairing mode, the mobile phone won’t find the Headset. Please set the
Headset into pairing mode before starting the mobile phone to search for the Headset.
(Please refer to the User Manual for detailed instructions.)
8. Does user need to pair the Headset with her/his mobile phone every time she/he uses it?
No. Once the pairing is set up between the two devices, they will remain paired even when one
or both devices are powered off.
9. Why is there a disturbance noise coming from the Headset?
The performance of the Headset will be affected by two factors
1) Whether the mobile phone is in a good signal area. If the mobile phone is in weak signal
area, the user won’t hear clearly with the Headset.
2) Whether it is in the operative range.
10. What should the user do when she/he can’t hear very well with the Headset?
Adjust the sound volume on the mobile phone, or press the S1 button of the Headset to
increase volume, or check if the mobile phone is in a good signal area.
11. Why doesn’t the Headset work suddenly?
1) The Headset may have run out of battery.
2) Some Bluetooth mobile phones, which have a problem with the Bluetooth implementation,
will occasionally but not often, get into a Bluetooth shutdown status in unpredictable
circumstances. When this happens, please reset your mobile phone by moving the battery.
Make sure that the phone has the latest version of firmware loaded onto it. Please check the
website of the mobile phone for new firmware.
12. Why doesn’t the voice dialing function work with the Headset?
You may have to record your voice with the Headset to your mobile phone.
13. Why does the working time/standby time of my mobile phone with Headset differ from the
specification?
Above-mentioned Talking Time and Standby Time will be different owing to different mobile
phones’ settings and using environment.
FAQ & Trouble Shooting
1. The Headset cannot be activated after being charged for 20 minutes.
To activate the Headset, it needs to charge the battery at least for 40 minutes. However, it is
highly recommended to fully charge the battery before usage.
2. No sound contact between Headset and other devices.
- Make sure that the two devices have been paired.
- Make sure that the Headset is turned on.
- Make sure that the two devices are within a working range.
- Make sure that your mobile phone is within signal strength.
- Some Bluetooth mobile phones can support only one Bluetooth Headset or handsfree.
Disconnection may happen when there is more than one headset or handsfree paired with your
mobile phone.
3. Why doesn’t the Headset work with mobile phone after the Headset has been fully charged and
switched on?
User has to activate the Bluetooth function of her/his mobile phone first and pair it with the
Headset, and set it as headset/ handsfree of her/his mobile phone.
4. Does the Headset work with all types of mobile phone?
No, it works only with Bluetooth enabled mobile phones.
5. What is the operation distance between the Headset and a Bluetooth mobile phone?
The maximum operation distance can be up to 10 meters (33 feet).
However, it will be affected and shortened by different circumstances and designs of different
brands of mobile phones. Some mobile phones are with less operative distance. In general, the
operative range can be longer in spaces without obstacles.
6. When the mobile phone was searching for the Headset, why did several Bluetooth devices
appear on my mobile phone?
Most Bluetooth enabled mobile phones with Bluetooth function activated can search for more
than one Bluetooth device within operating range.