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JABRA PRO™ 9450, JABRA PRO™ 9450 FLEX and
JABRA PRO™ 9450 DUO
9. FAQS AND TROUBLESHOOTING
Q The desk phone/softphone state icon is grayed out on the base keypad. What does this mean?
A The phone is not the current target, or the phone is unplugged.
Q How do I pair my headset with the Jabra PRO 9450 base?
A Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base can
establish a link with a primary headset.
Q Is it possible to dock my headset on another base from the Jabra PRO 9400 series?
A Yes. The headset can be docked with any Jabra PRO 9400 series base.
Q Can I pair my headset directly with a third-party DECT phone?
A No. The headset can only be paired with a Jabra PRO 9400 series base.
Q Why doesn’t my computer detect the Jabra PRO 9450 base?
A Try connecting the base to another USB port on the PC. It is recommended to have a direct connection
between the base and USB port (without a USB hub).
Q Why doesn’t my headset work with my desk phone/softphone?
A Check the following:
• Ensure the headset battery is charged. The keypad battery icon will be green when charging,
or yellow when charged.
• Ensure the headset is in range of the base. Up to 150 meters, depending on environment.
• Ensure the headset and base are paired. Dock the headset to initiate pairing.
Q Why does nothing happen when I try to use my desk phone?
A Check the following:
• Ensure the base is powered on.
• Ensure desk phone is the current target. The keypad desk phone icon will be white.
• Ensure there is an audio connection between desk phone and base.
Tap the keypad desk phone button to establish an audio connection.
• Ensure there is a dial tone. Lift the desk phone handset, or press the headset button on the desk phone,
to get a dial tone.
• Re-run the desk phone section of the Interactive Setup Wizard.
Q Why do I hear a low noise in the headset when there is silence at the other end?
A The headset speaker volume might be too high. To decrease the volume, slide your nger down the headset
touch panel.
Q How come the person on the other end cannot hear me when I am talking using my desk phone?
A The clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone section of
the Interactive Setup Wizard, or read Section 3 of this manual.
Q Why am I getting a buzzing sound in my headset?
A Assuming the device has been set up correctly, the phone may not be fully immune to the radio signals
the headset uses. To overcome this problem, move the headset base at least 30 cm away from the phone.
Alternatively, reduce the wireless range of your unit.
Q Why can’t I hear sound or listen to music from my PC in my headset?
A Check the following
• Ensure the Jabra PRO 9450 is set as the current audio device in the Windows sound control panel,
and in your softphone software.
• Ensure the audio link to your PC is active. Right-click the Jabra Device icon in the Windows taskbar,
and select Open Audio Link.