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General Checks
• Make sure that the telephone line cord and adaptor are correctly
plugged in and they are not damaged.
• Make sure the batteries are inserted correctly.
• Make sure that the batteries are fully charged.
• Connect another telephone to the telephone PTT socket or move
your telephone to another socket to track if the failure is coming
from your telephone or your PTT socket.
• Make sure the power adaptor is properly connected
Handset not registering
• See general checks.
No display
• See general checks
No connection between handset and base
• You may be out of range of the base. Move closer to the base
Handset on the base does not charge
• Make sure the handset is placed properly on the base. When
charging, the battery symbol should be shown filling up.
Handset does not ring
• See general checks
No tone when you press
• See general checks.
• Check for the handset number on the LCD display e.g. HS1. If
this is not present you must register the handset (see Handset
Registration section)
A warning tone is heard during a call:
• The batteries are empty. The handset needs to be replaced in the
base in order to recharge.
• You are out of the base coverage area.
No number is displayed when the telephone rings:
• Please contact your telephone network provider to get the caller
display service.
• Even if you have subscribed to a caller display service, if the caller
does not want to show their number (private number), the display
will show ******.
• Even if you have subscribed to a caller display service, try
changing the Caller Display Settings (see page 24)
• It could be a call from a PBX. Caller display may not work
properly if the telephone is connected to a PBX.
Base Description
TROUBLESHOOTING
51
Page Key
Charge Contacts
in Handset Cradle
DESCRIPTION
Incoming
Call/Charging
Indicator
6