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eKEY
User Manual
30
Manual update
If you are unable to perform an eSYNC, you can obtain an update
code from the KIM website or automated voice system and
manually enter it into your PDA. Showing activity in your PDA
is not uploaded to the Supra network until you perform an
eSYNC.
To obtain an update code from the KIM website, do the
following:
1. Go to www.supraekey.com and click Log on to KIM.
2. Select the name of your association or MLS from the
dropdown list.
3. Enter your eKEY serial number and four-digit PIN code,
then click Login.
4. Click the Update Code link in the left-hand column of
your screen. The update code displays.
To obtain an update code from the KIM voice system, do the
following:
1. Call KIM at 1-888-968-4032.
2. Enter your three-digit area code.
3. When prompted, enter your eKEY serial number and PIN
code into the phone, followed by the # sign.
4. KIM reads a list of options. Press 1 on the phone for an
update code.
CAUTION: If you obtain an update code from the KIM website or
voice system, you may need to perform an eSYNC
before you can obtain another update code.