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TROUBLESHOOTING GUIDE
In case of difficulty, please check the following Troubleshooting Guide
before seeking service.
Problem Solution
No dial tone • Check installation:
— Is the base power cord connected to a working outlet?
— Is the telephone line cord connected to the base unit and
the wall jack?
— Is TALK light on?
• Disconnect the base from the wall jack and connect another
phone to the same jack. If there is no dial tone in the second
phone, the problem might be your wiring or local service.
• Is the battery pack installed correctly?
• Did the handset beep when you pressed the TALK button?
Did the TALK light come on? The battery may need to be
charged.
• Make sure the battery is properly charged (12 hours).
• Is the handset out of range of the base? Move closer to the
base unit.
• Place handset in base for 10 seconds to reset the phone.
• If the phone still does not work, disconnect the power cord
and remove the battery pack. Then reconnect the power cord
and reinstall the battery pack. Place handset in the base for
10 seconds to allow it to reinitialize.
Dial tone is OK, but • Make sure the TONE/PULSE switch on the base is set
can’t dial out correctly.
Handset does not ring • Make sure the RINGER ON/OFF switch on the handset is
turned to ON for handset to ring and base ringer level is not
set to OFF (for base to ring).
• You may have too many extension phones on your line. Try
unplugging some phones.
• See solutions for “No dial tone.”
Cannot hear phone • Press VOL button on the handset.
You experience • Charge battery.
noise, or fading in • Is handset out of range? Move closer to the base.
and out • Relocate the base unit away from TV’s computers, micro-
waves or any other appliances or electronic devices that may
cause interference.
• Make sure base is not plugged into an outlet with another
household appliance.