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T
ROUBLESHOOTING
G
UIDE
In case of difficulty, please check the following Troubleshooting Guide
before seeking service.
Problem Solution
No dial tone • Check installation:
— Is the base power cord connected to a working outlet?
— Is TALK light on?
— Is the telephone line cord connected to the base unit and
the wall jack?
• Disconnect the base from the wall jack and connect another
phone to the same jack. If there is no dial tone in the second
phone, the problem might be your wiring or local service.
• Is the handset out of range of the base?
• Make sure the battery is properly charged (8 hours).
• Is the battery pack installed correctly? See page 6.
• Did the handset beep when you pressed the TALK button?
Did the TALK light come on? The battery may need to be
charged.
• Place handset in base for 10 seconds to reset the phone.
• If the phone still does not work, disconnect the power cord
and remove the battery pack. Then reconnect the power cord
and reinstall the battery pack. Place handset in the base for
10 seconds to allow it to reinitialize.
Dial tone is OK, but • Make sure the TONE/PULSE switch on the base is set
can’t dial out correctly (see pp. 7-8).
• Make sure you have a dial tone.
Handset does not ring • Make sure the RINGER OFF/ LO/HI switch on the handset is
turned to ON.
• You may have too many extension phones on your line. Try
unplugging some phones.
• See solutions for “No dial tone.”
Cannot hear phone • Set the volume to HIGH by pressing the handset volume
conversation button once.
You experience static, • Change channels.
noise, or fading in • Is handset out of range? Move closer to the base.
and out • Does the base need to be relocated?
• Charge battery.
• Make sure base is not plugged into an outlet with another
household appliance.