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DVG-2101S User Manual Frequently Asked Questions
52
Frequently Asked Questions
Q: Why can’t I access the web-based configuration utility?
A: When entering the IP address of the VoIP Adapter (192.168.1.150), you are
not connecting to a website on the Internet and don’t have to be connected to
the Internet. The device has the utility built into a ROM chip in the device itself.
Your computer must be on the same IP subnet to connect to the web-based
utility.
z Make sure you have an updated Java-enabled web browser. We
recommend the following:
y Internet Explorer 6.0 or higher
y Netscape 8 or higher
y Mozilla 1.7.12 (5.0) or higher
y Opera 8.5 or higher
y Safari 1.2 or higher (with Java 1.3.1 or higher)
y Camino 0.8.4 or higher
y Firefox 1.5 or higher
z Verify physical connectivity by checking for solid link lights on the device. If
you do not get a solid link light, try using a different cable or connect to a
different port on the device if possible. If the computer is turned off, the link
light may not be on.
z Disable any Internet security software running on the computer. Software
firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows
®
XP firewall may block access to the configuration pages.
z Configure your Internet settings:
y Go to Start > Settings > Control Panel. Double-click the Internet
Options Icon. From the Security tab, click the button to restore the
settings to their defaults.
y Click the Connection tab and set the dial-up option to Never Dial a
Connection. Click the LAN Settings button. Make sure nothing is
checked. Click OK.
y Go to the Advanced tab and click the button to restore these
settings to their defaults. Click OK three times.
y Close your web browser (if open) and open it.
z Access the web-based utility. Open your web browser and enter the IP
address of your DVG-2101S in the address bar. This should open the login
page for the web-based utility.
z If you still cannot access the configuration, unplug the power to the VoIP
Adapter for 10 seconds and plug it back in. Wait about 1 minute and try
accessing the configuration. If you have multiple computers, try connecting
using a different computer.