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Advanced Call Handling
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Tips
• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.
• Your system administrator can assign Directed Call Park buttons to available line buttons on your
Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone 7914 Expansion Module (the
Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone 7914 Expansion
Module).
• You can dial directed call park numbers if you do not have Directed Call Park buttons. However,
you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by
logging out of hunt groups.
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Press the Directed Call Park with the park-unoccupied icon to
speed dial the directed call park number.
A Directed Call Park (flashing) with park-occupied icon
indicates the directed call park number is not available.
3. Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the (flashing) with to connect to the call.
If you want to... Then...
Log out of hunt groups to
temporarily block hunt group
calls
Press HLog or Hunt Group. Your phone screen displays, “Logged
out of Hunt Group.”
Log in to receive hunt group
calls
Press HLog or Hunt Group. When logged in, the Hunt Group button
is lit.
If you want to... Then...