Filter
Top Products
7
Product Registration and Returns
Registering your Product
In order to provide you with better support services, we ask that you register your product. You can do this when installing
your product or, alternatively, you can go to www.creative.com/register and register online. Please note that your
warranty rights are not dependent on product registration.
There are a host of benefits to registering your product, such as:
❑ Email notifications of attractive promotions and events.
❑ News and tips on upcoming products.
All information you provide us will not be shared with others unless we have your permission to do so. You always have
the choice to receive or not to receive future mails. Your information is safeguarded under the terms of our Privacy Policy.
For more information about our Privacy Policy, visit www.creative.com/legal/privacy.asp.
Returning your Product for Warranty Service
You must provide proof of purchase (an itemized dated receipt) to be eligible for warranty service. You should retain your
proof of purchase for the duration of the Warranty Period. Warranty service is only applicable if the product was purchased
by you from an authorized Creative retailer, and will not be provided for any product that has not been purchased as new
or was obtained as a result of the purchase of a non-Creative product. You should also retain all product contents and
packaging in case you need to return your product for warranty or factory service.
A copy of the warranty is available on the product installation CD, or together with your product.
If a problem develops during the Warranty Period, follow the step-by-step procedures below for returning your product
for warranty service:
1. Contact your local Creative Customer Support Services Center. Regional contact information is provided below.
2. For customers in Asia Pacific, the Middle East and Africa, you should first contact the dealer who sold you the
product, as your dealer may be able to assist you. To find your nearest authorized dealer, go to
www.asia.creative.com/support.
3. Have your proof of purchase available to validate your Warranty.
4. After the product has been determined to require warranty service, you will be issued a Return Merchandise
Authorization (RMA) number. All products returned to Creative for warranty service must have a RMA number.
5. Write the RMA number on the outside of the package. Creative will not accept a return that does not have an RMA
number on the outer packaging.
6. Return only the defective item(s). Creative is not responsible for other products or accessories returned with the
defective item.
7. If applicable, you should remove or make a backup copy of any data stored on the product prior to shipping the
product to Creative. All data will be deleted from the product during repairs. Creative is not responsible or liable
for any data stored on the product that is lost, deleted, or is otherwise inaccessible.
Shipping Charges and Tariffs
Shipment to Creative is at your expense and at your own risk (including any loss or damage to the product during
shipment). We recommend using proper packing materials (including using the original product package), shipping the
package through a carrier that provides proof of delivery and insuring the shipment at full product value.
En_CB2455.book Page 7 Wednesday, June 8, 2005 9:32 AM