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Trouble using Mobile Web with
Bluetooth?
• Bluetooth devices must be ‘paired’ before
they can talk to each other. The steps for
pairing are different for each kind of Bluetooth
device – for detailed instructions, refer to your
phone or PDA user guide.
• Make sure that your mobile phone’s
Bluetooth port is activated (see pages 35), and
that the Bluetooth port on your handheld
PC/PDA is also on.
• Power off your phone, and turn it back on
again. This will let your phone reset, and may
fix the problem.
• Close all applications, then re-boot your
handheld PC/PDA, following the
manufacturer’s instructions. Note: do not
perform a full reset as this could delete all
stored information!
Trouble with Email?
• To send or receive POP3 or IMAP4 email, you
will need to have an open Mobile Web
connection, and have set up a POP3 or IMAP4
service on your handheld PC/PDA (see pages
9 - 12 for Pocket PC, or pages 19 - 20 for
Palm Handhelds).
• Your email service provider or IT department
will need to support POP3 or IMAP4 email
access. Check with them to make sure.
Still not working?
• If none of the previous steps work, try
uninstalling the Mobile Web application from
your handheld PC/PDA by following the steps
on page 30, and then reinstall.
We hope that these tips have been helpful. If,
however, you are still unable to fix your
problem, please contact your service provider.
Before you can access the Mobile Web service
from your handheld PC/PDA, you will need a
subscription.
Have you got the right devices?
• Mobile Web is not accessible from all phones
and handheld PC/PDAs. To check whether you
have a suitable phone and handheld PC/PDA,
visit www.o2.co.uk/mobileweb.
Can’t find the O2 Mobile Web application
on your PDA?
• Before you can install the O2 Mobile Web
application from the ‘Getting Started’ CD, you
must be able to ‘sync’ your handheld PC/PDA
with your PC. To set up a ‘sync’ relationship,
refer to your PDA manufacturer’s instructions.
• Before you can run a ‘sync’ session, your
PDA will need to be in its cradle, or connected
to your PC via a cable. The application will only
load after a ‘sync’ session has occurred.
• The application can be found under start,
programs, O2 Mobile Web on a Pocket PC,
and under the applications menu from home
on Palm
™
Handhelds.
Trouble using Mobile Web with Infrared?
• Make sure that your mobile phone’s infrared
port is activated (see pages 31 - 34), and that
it is aligned with the infrared port on your
handheld PC/PDA.
• Power off your phone, and turn it back on
again. This will let your phone reset, and may
fix the problem.
• Close all applications, then re-boot your
handheld PC/PDA by following the
manufacturer’s instructions. Note: do not
perform a full reset as this could delete all
stored information!
troubleshooting
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