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Can I access my company LAN with
Mobile Web?
No, the service does not provide LAN access,
unless your company provides Internet access
to your LAN. If your company has POP3 or
IMAP4 access into your company LAN-based
email, you may be able to use Mobile Web to
access your email over the Internet. You should
ask your company IT Manager whether you
have this technology in your company.
O
2
also has a range of services that provide
email and LAN access to company systems,
including ‘Blackberry’ – a handheld device that
gives mobile access to company email and
other services. You should talk to your Service
Provider about the options available from O
2
to
access LANs on the move.
Mobile Web does enable you to have access
to Internet-based email and the full Internet
through a range of devices. You can also
choose to read and reply to work based email
offline.
Need help with Mobile Web?
If you have difficulty connecting to our Mobile
Web service, please contact your Service
Provider. Alternatively, you’ll find detailed
information on setting up your laptop and
using the Mobile Web service on our web site.
Visit: www.o2.co.uk/mobileweb
How much does it cost to send an email?
An email is charged on the basis of how much
data you send or receive. You may need to
click through a few pages to get to your
Internet based inbox, so the amount of data
(and therefore cost) will differ depending on
the nature of the pages. A typical PC-sized text
only email page should take approximately
10KB to download.
How much does it cost to look at
a web-page?
Web pages are also charged by the volume
of data you send or receive. You may need
to click through a few pages to get to the
page you want, so the amount of data
(and therefore the cost) will differ depending
on the nature of the pages. One typical PC-
sized page with images should take
approximately 35KB to download.
What happens if my PDA loses all
its memory?
If, for example, your battery runs out
completely, you will have to run through the
complete set-up procedure again.
Do I need to have an Internet Service
Provider (ISP), to use Mobile Web?
Not at all. O
2
is your mobile service provider –
though you may wish to continue using your
existing ISP for services such as email.
How can I update the O
2
Mobile Web
application when a new version
comes out?
Every 30 days your PC will automatically check
to see if a newer version, or new handset
modem drivers are available. You can choose
to run the ‘Auto Update Agent’ when it
appears, or click ‘Cancel’. If you choose to
proceed the new version or drivers will
download and install automatically when
you next ‘sync’
How is Mobile Web different from WAP?
Mobile Web gives you access to the full
Internet. Using an Internet browser, you can
view literally millions of different websites –
in full colour – on a PDA or laptop screen.
WAP screens enable you to view text-based
information, only.
How does surfing the Internet via
Mobile Web compare to using GSM?
Because Mobile Web uses our GPRS service
and advanced data compression technology,
you can expect speeds up to 5 times faster
than with GSM. With GPRS, you are only billed
for the amount of data you send and receive.
So, you pay for what you do, not the amount
of time it takes you to do it. In addition, with
GPRS, if you are online when someone calls,
your phone will still ring and you can take the
call. When you’ve finished, you’re immediately
back online.
How does surfing the Internet over
Mobile Web compare to using High
Speed Circuit Switched Data (HSCSD)?
With Mobile Web, you are only billed for the
amount of data you send and receive, not the
time it takes you. With HSCSD you are charged
for all the time you are connected. And with
HSCSD, you can’t take voice calls while you’re
online.
Why charge per MB and not per minute?
Because, this way, you’re effectively charged
for what you do, not the amount of time it
takes you to do it. After you have
downloaded a web page or email you can
take as long as you like to read it – it won’t
cost a penny more.
frequently asked questions
What is Mobile Web?
Mobile Web is a new service that enables you
to access the full Internet, on the move. You
can access any web site, including those you
currently visit on your work or home PC.
In addition, our special portal designed for
PDA users – O
2
PDA homepage – contains a
wide range of handheld PC/PDA-friendly sites.
How does Mobile Web compare to
the Internet service I get at home?
Mobile Web is very similar to the Internet
experience you get at home
†
– it’s just more
convenient. With the right devices, you can
access Mobile Web, whenever and wherever
you want.*
† compared to standard PSTN dial-up line
* subject to network coverage
How does Mobile Web work?
You can view the Internet on your handheld
PC/PDA or laptop using a GPRS device to
access the Mobile Web service. You need to
subscribe to Mobile Web, and go through a
simple once-only set up process before you can
use the service. Once you are set up, it takes
only seconds to connect to the Internet.
What is GPRS?
GPRS stands for General Packet Radio Service.
With much higher data transfer speeds than
the GSM service used for voice calls, text
messages, and WAP services, GPRS is ideal for
mobile Internet access.
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