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4-9
Cisco CallManager Attendant Console User Guide
OL-3053-01
Chapter 4 Using the Call Control Window
Performing Call-Control Tasks in the Call Control Window
Retrieving
(Reverting) a
Parked Call
To retrieve/revert a parked call, perform the following procedure:
1. Perform the procedure in the “Parking a Call” section on page 2-10.
2. If the user does not answer the call, perform the one of the following tasks to
revert the parked call:
a. Right-click the call that you want to park; then, choose Revert Park from
the context-sensitive menu.
b. Click the call that you want to park; then, click the Revert Park button on
the Call Control toolbar.
c. Click the call that you want to park; then, from the Actions menu, choose
Revert Park.
d. On the PC keyboard, press Ctrl + P.
3. Choose the directory number to revert in the dialog box that displays. Click
Revert.
The active call displays in the Call Details pane.
4. Notify the caller of the situation.
Forwarding a
Call to Voice
Mail
See the “Using Dial Digits” section on page 3-8 for information on how to perform
this task.
Table 4-1 Quick Reference Table (continued)
Desired Result Action Performed