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Chapter 4 Using the Call Control Window
Performing Call-Control Tasks in the Call Control Window
4-4
Cisco CallManager Attendant Console User Guide
OL-3053-01
Ending a Call To end a call, perform one of the following tasks:
• In the Call Control window, right-click the call and choose Hang Up from the
context-sensitive menu.
• Click the Hang Up button on the Call Control toolbar.
• Press Ctrl + H on your PC keyboard.
• From the Actions menu, choose Hang Up.
• Use the mouse to drag the active call onto the Hang Up button.
• Use the Cisco IP Phone to end the call (for example, lift and replace the handset
or press the EndCall softkey).
Placing a Call
on Hold
To place a call on hold, perform one of the following tasks:
• Right-click the active call and choose Hold from the context-sensitive menu.
• In the Call Control window, click the call; then, perform one of the following
tasks:
–
Click the Hold button on the Call Control toolbar.
–
Press Ctrl + L on your PC keyboard.
–
From the Actions menu, choose Hold.
• Use the mouse to drag the active call onto the Hold button.
• Double-click the active call.
• Use the Cisco IP Phone to place the call on hold (for example, press the Hold
softkey).
Table 4-1 Quick Reference Table (continued)
Desired Result Action Performed