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Cisco Unified CallManager Assistant User Guide
OL-10189-01
Chapter 3 How to Use the Assistant Console to Handle Calls
How to Answer a Call
How to Answer a Call
To answer a selected call, choose any of the following options:
• Click the Answer call control button.
• Double-click on a ringing call in the My Calls panel.
• Right-click on the call and choose Answer from the pop-up menu.
• Choose Call > Answer from the menu bar.
• Use the associated keyboard shortcut.
If the incoming call that you want to answer is not selected (highlighted), click
the incoming call to select it before performing one of the above actions.
Related Topics
• Getting Started with the Assistant Console, page 2-3
• How to Use Keyboard Shortcuts, page 2-20
• How to Use the Assistant Console to Handle Calls, page 3-1
How to End a Call
To end a selected call, choose one of the following options:
• Click the Hang Up call control button.
• Right-click on the call and choose Hang Up from the pop-up menu.
• Choose Call > Hang Up from menu bar.
• Use the associated keyboard shortcut.
Related Topics
• Getting Started with the Assistant Console, page 2-3
• How to Use Keyboard Shortcuts, page 2-20
• How to Use the Assistant Console to Handle Calls, page 3-1