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CHAPTER
3-1
Cisco Unified CallManager Assistant User Guide
OL-10189-01
3
How to Use the Assistant Console to
Handle Calls
You can use your mouse and keyboard to place, answer, transfer, end, and
otherwise handle calls from the Assistant Console.
Note Make sure the call you want to handle is selected (highlighted) on the console.
Call control buttons and menu items appear grayed-out (inactive) if they are not
relevant to the selected call.
To learn more, refer to the following call-handling topics:
• How to Place a Call, page 3-2
• How to Answer a Call, page 3-3
• How to End a Call, page 3-3
• How to Put a Call on Hold, page 3-4
• How to Transfer a Call, page 3-5
• How to Set up a Conference Call, page 3-6
• How to Divert a Call to Another Number, page 3-7
• How to Send a Call to a Voice Messaging Service, page 3-9