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9650 IP Telephone End User Guide | 18 | Page
Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset.
Ringing Tones
• 1 ring - A call from another extension.
• 2 rings - A call from outside or from the attendant.
• 3 rings - A priority call from another extension, or from an Automatic Callback call you placed.
• ring-ping (half ring) - A call redirected from your telephone to another because Send All Calls or Call Forwarding All
Calls is active.
Handset Tones
• busy signal - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.
• call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but
the called party has been given a call waiting tone.
• call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered.
Number of beeps designates the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority call.
• confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.
• coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.
• dial tone - A continuous tone; indicates dialing can begin.
• intercept/time-out tone - An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to
dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
• recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and
dialing can begin.
• reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.
• ringback tone - A low-pitched tone repeated 15 times a minute; indicates the telephone dialed is being rung.
Troubleshooting
Problem Solution
A feature does not work as noted in
the book.
1. Reread the procedure and try again.
2. For many features you must lift the handset before you can use the feature.
3. Check with your system manager to be sure this feature is administered on your telephone.
The telephone does not ring. 1. Set the ringer volume to a higher level.
2. Place a test call from another extension to your extension.
3. If there is still a problem, see your system manager.
Glossary
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the main console.
AUDIX
Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting
Leave Word Calling messages.
call appearance button
A button used exclusively to place, receive, or hold calls. It has an assigned extension number and is equipped with a red in-use light and a green status light.
console permission
The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.
coverage
Automatic redirection of calls from an unanswered phone to another phone. Redirection could be to the extension of a receptionist, secretary, co-worker,
AUDIX, or message center. A person who provides coverage is a covering user.