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Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the original batteries. (Please
note that we cannot take responsibility for goods damaged in transit.) Please obtain and
keep proof of posting from the Post Office, or your preferred carrier.
Additional/Replacement Items
For a full range of replacement items for the BT Freestyle 3200 or 3500 range please call
0870 240 3962.
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence Number (REN) which is used to
calculate the number of items that may be connected to any one telephone line. The BT
Freestyle 3500 has a total REN of 1, i.e. for a base and up to 4 handsets. Any other
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of
purchase is required, so please keep
your receipt.
Enter your system PIN here:
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Enter your remote access code here:
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If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
61General information