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Answer machine problems Possible cause Solution
• Will not record incoming
messages.
• Will not answer calls.
The answering machine is switched
off.
The answering machine is full.
Switch the answering machine on
manually or by remote control.
Delete some or all of your messages
manually or by remote control, to
make room for new messages.
• Distorted outgoing message.
• Faint outgoing message.
• Noisy outgoing message.
The answering machine has a very
sensitive microphone. This picks up
any background noise. If you record
your outgoing message too quietly
or from too far away the sensitivity
of the microphone increases to
compensate and will pick up more
background noise.
Record your outgoing message at a
reasonable volume 20cm away from
the microphone in a quiet
environment.
• General problems.
None of the answering machine
functions will operate while the
telephone is in use.
Ensure that the telephone is not in
use before operating the answering
machine.
• Back-up batteries fail
frequently.
Frequent power failures will drain
the back-up batteries.
Unplugging the base unit from the
power supply drains the back-up
batteries.
Switching the mains supply off will
drain the back-up batteries.
Leave the base unit plugged in, or
remove the back-up batteries before
unplugging.
Do not switch off.. Or remove the
back-up batteries before switching
off.
• No call screening from the
base unit.
• Cannot hear messages when
played.
The volume is set too low. Press and release the end of the
volume control with the larger
symbol until the unit is loud enough.
Need more help?
Call the BT Cordless Phone Helpline on
Lo-call 0845 7697146 where fully
trained staff can help you from 9.00am
to 5.30pm Monday to Friday (calls
charged at local BT rate).
It is not permitted to interfere with the
main BT socket or wiring. If you have
a problem, contact BT on Freefone
0800 800 151 for residential or
Freefone 0800 800 154 for business
lines.